Our Guarantee & Warranty - Hadley Chimney Atlanta

The Hadley Chimney Atlanta Guarantee

When we finish a chimney sweep or repair at your Atlanta home, you shouldn’t have to wonder whether the work will hold up. Our guarantee is simple: every repair carries a written guarantee for 365 days. If something we fixed fails within that year, we come back and make it right at no charge. That’s not a promotional offer. It’s been the standard since Cory Mitchell founded Hadley Chimney in 2003, and it applies to every single job, from a basic sweep in Decatur to a full liner replacement in Buckhead.

Call (762) 320-6525

You’ll also get the Relay Visibility Guarantee on every visit: live arrival tracking, before-and-after photo documentation, and a written price before any work begins. No handshake deals. No “trust me” moments. Just paperwork, photos, and a real person who answers the phone at (762) 320-6525 if anything ever looks off.

What’s Covered

• Workmanship on every repair, for 365 days. If a repair we made fails within a year, the second visit is free, period.
• The parts we source. We work with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield materials because they’re built for the way chimneys actually behave in Atlanta’s humidity and temperature swings.
• Cleanup, every time. We lay drop cloths before we start, run HEPA-filtered vacuums during the sweep, and leave your hearth cleaner than we found it. If you find soot on your sofa after we leave, call us.
• On-time arrival with a tracked window. You’ll know when your technician is coming, not a four-hour guess. Live arrival tracking is part of the Relay Visibility Guarantee.
• Honest pricing before work starts. You get a written price before we touch anything. If we find something unexpected during the job, we stop, show you the photos, and get your okay before proceeding.
• Photo proof of the work. Before-and-after photos come standard on every job, so you can see exactly what was cleaned, repaired, or replaced, even if you never climb up to look.

Our Satisfaction Promise

If something doesn’t feel right after we leave, call (762) 320-6525. A live person answers, not a voicemail tree. Tell them what’s bothering you, and we’ll figure out what’s actually going on.

Usually it’s simple: a repair needs an adjustment, or you spotted something in the photos you want explained, or the sweep didn’t match what you expected. We’ll return, look at it with you, and make it right. If the issue falls under the 365-day written guarantee, the second visit costs you nothing.

Here’s the part that matters: we don’t disappear after the invoice is paid. The guarantee is in writing, with the dates and the scope of work spelled out. Cory Mitchell owns this company, and he’s the one who answers for the work if it isn’t right. That’s why the 365-Day Done Right Promise exists in the first place. After 22 years in Atlanta chimneys, we’ve learned that the fastest way to lose a customer is to make them chase you for a fix. We’d rather just fix it.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Hadley Chimney Atlanta is licensed and insured, which means you’re protected if something goes wrong, whether it’s property damage or an injury on the job. Anyone can print a warranty card. Licensing and insurance cost real money and require real accountability, which is why we maintain both, every year, without exception.

Our technicians are background-checked and uniformed, so you know exactly who’s in your home. They arrive in a tracked window under the Relay Visibility Guarantee, and they carry the paperwork that proves the work is covered. Part of the Relay Home Co. family, we’re held to The Relay Standard on every visit: transparent pricing, photo documentation, and digital invoicing. No exceptions, no fine print, no “that’s not covered.”

How the Guarantee Works in Practice

Here’s what happens when you book with Hadley Chimney Atlanta. You call (762) 320-6525 and a live person books your appointment. You get a tracked arrival window, not a “sometime between 8 and 2” situation. The technician shows up in uniform, lays down protection, and completes the sweep or repair. You get before-and-after photos showing every part of the work. You pay the written price you approved before we started. The guarantee paperwork is yours to keep.

If something fails within 365 days of a repair, you call the same number. We schedule the return visit. The second trip is free. That’s the whole promise, and we’ve never had a reason to change it since 2003.

Frequently Asked Questions About Our Guarantee